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Santa FAQs 2022

Where can I visit Santa this year?

Visit Santa at the A Christmas Story Santa Set on the lower level near Macy’s.

What are Santa’s Hours of Operation?

Join us for Santa’s Arrival on November 18th from 6pm – 8pm. Visit HERE to view all of Santa’s Holiday Hours.

How is the Santa set decorated?

Our Santa experience is based on the classic holiday movie, A Christmas Story and designed by Parker 3D in partnership with Warner Bros. Consumer Products.  Our Santa experience incorporates many of the most famous scenes from the movie, and because the movie was set in the ‘40s, it provides an opportunity for different generations to share memories as they admire replicas of period-specific food items, appliances, and furnishings. Visitors can take pictures in front of Ralphie’s family home, inside the Parker family kitchen, and alongside the movie’s iconic leg lamp. Children can take a trip down the slide like in the movie. Using the set’s free augmented reality app, guests can even don a pink bunny suit or watch the neighbor’s bloodhounds knock over the table and steal the Christmas turkey – all before visiting and taking professional photos with Santa.

Who can visit Santa?

Everyone is welcome to visit with Santa for a photo experience! Our venue is ADA/AODA compliant. Pets can even come during Pet Nights! We have no limit on the number of guests who can appear in each photo. If a group can fit in the frame, they will take your photo!

Do you have sensory-friendly photo experiences?

Yes! Our Santa Cares events provide sensory-friendly photo experience on Sunday, December 4 created in partnership with Autism Speaks.

How does the Santa experience work?

Arrive at the photo experience during your 15-minute reservation time or as a walk-up guest to meet Santa. Each group receives 3 poses for each photo experience. Finalize your transaction with a cashier to receive your photos, even if you purchased your package in advance online.

Are visits to Santa free?

Visits with Santa are always free, but photos (digital or print) with Santa have a cost associated.  Cell phone photography is not permitted.

Are reservations required?

Reservations are strongly encouraged but not required.

What are the benefits to making a reservation?

Benefits include a free, personalized phone call from Santa prior to your visit powered by Portable North Pole, locking in the date/time of your choice, and expediting checkout onsite.

How do I make a reservation?

Visit to view times and make a reservation

Can I reschedule or cancel my reservation?

You can reschedule your reservation within 24 hours of booking by clicking RESCHEDULE in your confirmation email. In the event of a cancelled reservation, no refunds will be provided. All sales are final, including packages pre-purchased online.

What photo packages are available?

·       Package A – Best Value! $49.99: Access to all digital downloads and (7) print photos including (2) 6" x 8" prints, (2) 4" x 6" prints, (1) 3" x 5" print, (2) 2" x 3" wallet size prints, and (1) limited edition postcard.
·       Package B $44.99: Access to all digital and (5) print photos including (2) 4" x 6" prints, (1) 3" x 5" print, and (2) 2" x 3" wallet size prints.
·       Package C $39.99: (5) print photos including (2) 4" x 6" prints, (1) 3" x 5" print, and (2) 2" x 3" wallet size prints.

How do I download my digital photos and when are they available?

If you purchased digital photos, they will be available 24 hours after your visit at Scan the QR code on the back of your photo envelope or visit directly, then enter your email address and the code located on your receipt. You can access your photos any time before January 31, 2023.

How can I contact Customer Service?

Cherry Hill Programs is the company which provides the Santa photo experience at Hawthorn.  Access Cherry Hill’s live support chat on or contact Cherry Hill Customer Service HERE.