Family Services

Family Services
We’re parents too. We know what shopping with little ones can be like, so we’re happy to provide family-friendly services for you and your kids.

Please call the Mall Management Office M-F 8:30-5pm at 847-362-2600 if you are interested in having a birthday party in the mall. Hawthorn Mall has strict rules and regulations for birthday parties in the center. Please note Hawthorn Mall does NOT allow scavenger hunts on premise.

Family Parking
Loading kids and packages can be challenging, so take advantage of our preferred up-front parking spots. They’re close to entrances and make it easier for expectant mothers and families with small children to visit our center.

Playspace
Head to the PlaySpace and let your little ones have fun while you keep a close eye on the action. Kids can climb and explore the bright, colorful play area filled with animal characters, large puzzles, and plenty of space to stretch those active little legs.

Children are required to be supervised by an adult at all times.

The PlaySpace is located by JCPenney, Lower Level.

Family Lounge
Need to relax, recharge, or just catch your breath? The Family Lounge is a comfortable area where you and your little ones can take a break from shopping. This special spot for families features toys, kid-friendly TV programs, private nursing areas, and baby changing stations.

The Family Lounge is located by JCPenney, Lower Level.

Kid Friendly Dining
We can’t guarantee they’ll eat their vegetables, but kids will love the colorful tables and chairs that are the perfect size for smaller arms and legs.

Smarte Carte Strollers
Shopping with children isn’t always easy. Hawthorn Mall offers Smarte Carte strollers to make shopping with your children easy and fun. The colorful vehicle-themed strollers help keep children happy, comfortable and safe while adults shop.

Smarte Carte self-serve stroller vending units accept credit cards or cash.

Smarte Carte strollers feature:
• Plenty of space for personal items and purchases
• Two convenient cup holders and a snack tray
• A moving steering wheel to keep little hands occupied
• Lap safety belt

You’ll find a self-service Smarte Carte located here:
• Lower Level near Macy’s
• Lower Level near Sears